Return Policy

  • Items purchased from Disneyfactor.com are custom made and printed just for you. Returns cannot be offered unless the item is defective.
  • We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:– The product is flawed. – The print quality is poor.– The product you received is different from the product originally represented on our site.
  • WHAT DO I NEED TO PREPARE BEFORE CLAIMING?  To file a claim, please send us an email to [email protected] and include the following information (this is a must):
    • Order number
    • The photos of the defective product
    • If your claim is in regards to a printing error, please include photographs of the error.
    • If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label.
    • Our support team will review the photos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
  • NOTE: We typically DO NOT accept refunds or replacement due to customer’s mistakes such as:
    • Incorrect selection of sizes, designs, colors, etc.
    • Incorrect shipping address provided upon ordering.
    • Review your order carefully before you check out to ensure your order is correct.
    • Please allow the 10% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
  • Due to the high volume of orders during the peak season, we will respond as soon as possible. Thanks for your patience and understanding.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have

received your returned item. We will also notify you of the approval or rejection of your refund. If

you are approved, then your refund will be processed, and a credit will automatically be applied to

your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit

card company, it may take some time before your refund is officially posted. Next contact your

bank. There is often some processing time before a refund is posted. If you’ve done all of this and

you still have not received your refund yet, please contact us at [email protected].

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping

costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from

your refund. Depending on where you live, the time it may take for your exchanged product to

reach you, may vary.